Who do I contact at  with a particular question or problem?
If you have a general query contact support@buildershost.com

Are there any restrictions to the content I can put on my server?
There absolutely is. Child pornography and other materials that are illegal are not allowed as well as adult themes, warez and similar infringing subjects will not be tolerated. Any account that violates these rules will be indefinately suspended and your IP address will be reported to the proper authorities considering the severity of the offense.


Domain Name Questions:

What is the time period for my domain name to get stationed on your servers?
All .com, .net, and .org Internet domain names are registered accordingly and take between 24 to 48 hours to propagate globally.

What if I already have a registered Domain name and I want to use you as my website host?

You will need to go to the website where you registered the domain name and change your current server's information (your current host) to our server's information which is NS1.BUILDERSHOST.COM / NS2.BUILDERSHOST.COM. We will be happy to assist you in this matter.

Ordering Questions:

How do I place an order?
To order a hosting account with us, simply fill in the form on our Order page.
How long will it take to set up my account?
We will begin setting up your account immediately on receipt of order, and it will be ready within 24-48 hours for uploading via your IP address.  It does take a few days for your name to resolve to your site.  In the meantime you use your site via your IP address.

What method of payment can I use?
Currently, we accept major credit cards via PayPal.com under email addy sales@buildershost.com. We also accept payments through Postal Services. Our address is:
Buildershost Communications
Atten: Billing Dept.
2209 Linoln Park Drive Suite 410
Pensacola, Florida 32610

What happens after I order an account?
We will begin setting up your account - often within minutes of receiving your order. Once your account is ready and  payment is processed, we will contact you with your account information. (Our hosting service works on a prepayment system.)

If I'm not satisfied with your service, do I get a refund?
Most companies offer a 30 day refund if they are not satisfied with their service. Buildershost goes a step further with this issue. We are so certain that you will be amazed with our services, we offer a 30 day, no obligation free trial and if you find that our service does not meet your needs, simply notify us before your trial is up to cancel your subscription and you owe nothing because you paid nothing to begin with. We place customer support first and foremost on our priority list and ensure your website will continuously remain strong and independent on the WWW.

Can I register additional hosting accounts for my other domain names with the account I currently have with you?
We treat each website we host uniquely and in order to sign up for another account under a different domain name, you will have to go through the sign up process again. Please note, however, that when you register more than one account with us, you are entitled to $5 off hosting every month for each seperate account you register with us (excluding your first account). You will need to contact us regarding your additional accounts in order for us to grant you this discount.

Technical Questions:

How do I upload my website contents to your server?
You will need to download FTP (File Transfer Protocol) software from WSFtp. The software is free and instructions are included with the download.
If you need help uploading your website, we will be glad to assist you for a nominal fee of $20.00.

Can I use CGI scripts?
Absolutely! You will have your own CGI-BIN where you can install your own scripts. Your account also comes with prebuilt scripts you can use at no charge and no cgi knowledge is required.

How do I direct my domain's email to my pop3?
Your personal Control Panel will be assigned to you once you join. Inside there, you will be able to easily intergrate all your email to your pop3 account.

Can I use JAVA and Active X?
Yes, you can use compiled JAVA applets and ActiveX components.

Billing Issues:

How do I pay for my hosting each month?
As described above, we accept all major credit cards and if you are a Paypal member, you may also pay by echeck or directly from your banking account. We do accept money orders, cashiers and personal checks through regular mail.

What if I get behind on my payment?
We usually work with you and we also give you a 5 day grace period. However, if your account becomes deliquent, we will have to temporarily suspend your account until payment is made. In such a case, a $20.00 reconnection service fee applies on top of your overdue hosting fee.


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